Privacy Policy

Last Updated: [Insert Date]

Welcome to Ball Sports Shop (“we”, “us”, or “our”) at www.theballgames.com. We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase.
• Transaction Information: Details about purchases you make through our site (including padel rackets, tennis gear, or table tennis tables).
• Technical Information: IP address, browser type, operating system, referring URLs, and other technical data.
• Usage Data: Information about how you interact with our website (pages visited, time spent, etc.).
• Communication Data: Records of your communications with our customer service team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for sports equipment (padel rackets, tennis shoes, etc.)
• To provide customer support and respond to your inquiries
• To improve our website and product offerings
• To send you marketing communications (if you’ve opted in)
• To prevent fraud and enhance security
• To comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: With companies that help us operate our business (payment processors, shipping carriers, IT services).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some areas in Asia and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Industry-standard encryption for all transactions
• Secure storage of payment information (we never store full payment details on our servers)
• Regular security assessments
• Limited access to personal data

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and usage patterns
• Deliver targeted advertisements (if you’ve consented)

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Children’s Privacy

While we sell kids’ sports equipment (padel rackets, tennis shoes, etc.), our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when changes were made. We encourage you to review this policy regularly.

Thank you for trusting Ball Sports Shop with your sports equipment needs. We’re committed to protecting your privacy while fueling your passion for sports!